I contacted Champion Plumbing to see about getting a technician out to do an estimate on replacing a water heater. Kayla, the office manager, said normally they charge but if I was willing to wait until a technician was in my neighborhood, they could do it for free. Amazingly, she called the very next day and said Adam would be available later that morning! Woohoo! Adam came and presented us with some possible options; some things done previously to our water heater were no longer up to code and would require changes to the the venting and piping. We discussed the pro and cons of various hot water heaters, and he was very no pressure and adamant about not making a decision immediately. All in all, we were very pleased with the support from the office and the the technician. As I go to post this review, they aren't aware yet, but we have decided to go with their bid and we will schedule for Adam to return to do the work we discussed.
