It is standard practice for the customer to call the manufacturer when a product is defective. Most manufacturers warranty their product, but will not cover a plumber’s labor costs. For example, if you have a defective faucet, the manufacturer may ask you to return the faucet before they will issue a replacement; or they may send you a part to fix the faucet. It then becomes your responsibility to remove/ install, or fix your faucet; or pay a local plumber to do it for you. The manufacturer may also decide to send a representative, usually a local contractor, to resolve the problem. The response time for the contractor could be 2- 7 business days, and in the meantime, you are left without a working faucet.
The install warranty, provided by your plumber, assures you that your product will be repaired or replaced by professionals. This warranty also applies to other plumbing fixtures in your home, such as your water heater. In some situations, the warranty will cover a replacement of the product within 24 hours. The plumbers will also work directly with the manufacturers so you don’t have to!